Easy Returns & Exchanges

We will always find a solution for you, especially if you are unhappy with the package. So remember to contact us for help!

We hope you love what you ordered! But just in case you're not 100% satisfied, it is easy to exchange or refund. Please don’t hesitate to contact us at info@curvy-faja.com. We will try our best to meet your request. （Returned items must be shipped to Guangzhou, China, and the buyer covers return shipping for non-quality issues.）

Cancel Order:

Order Cancellation

Need to make a change?

Orders may be canceled or modified before they are shipped.

Once an order has been dispatched, it can no longer be canceled, but you may request a return after delivery under our return policy.

Return Processes：

How to Start a Return

Step 1

Contact our support team at:

info@curvy-faja.com

Include:

• Order Number
• Item(s) to return
• Reason for return

Step 2

Our customer service team will respond within 1–2 business days with return instructions.

Step 3

Ship the package using your preferred carrier and send us the tracking number.

Step 4

Once received and inspected, eligible refunds will be processed within 5 business days.

Return Conditions

To qualify for a return:

• The request must be made within 30 days of delivery.

• Items must be unworn, unwashed, and in original condition.

• Original packaging should be included whenever possible.

• Final sale items, clearance products, and marked non-returnable items are not eligible.

• Returns sent without prior authorization may not be accepted.

If you ordered the wrong size, we're happy to assist with a size exchange whenever possible.

Please double-check your shipping information before placing your order.

Orders returned due to incomplete or incorrect addresses may require additional shipping charges for reshipment.

Return Address

Address: 3rd Floor, Jiumao Cross-Border Industrial Park, No. 78 Jin'ou Avenue, Nancun Town, Panyu District, Guangzhou City, Guangdong Province, China 
Name: Zhu Xiaofeng
Phone#:+8615279769495
Zip code: 511442

Note: If you need to request a refund, please make sure to contact our customer service first. We need to confirm the specific reason and whether the request meets our return policy. If the policies meet, our staff will add your information to our system. To help you complete the process more efficiently, please do not return the items directly to the return address provided. Otherwise, your request will not be effective, and we are not responsible for it. Thank you for your understanding and cooperation.

E-Mail Us:  info@curvy-faja.com. You will receive a response providing the returning address in 1-2 business days.

Refund Timeline

After your return has been inspected and approved, refunds will be issued to your original payment method.

Depending on your bank or payment provider, funds typically appear within 5–10 business days.

Note:

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the goods received are damaged or incorrect due to our reasons, the consumer is not responsible for the shipping costs incurred.

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