SCHLIESSEN

FAQs

  1. ORDER / PAYMENT:

WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?

We accept payments paied by PayPal, Credit/Debit Card and Afterpay. You can check our Payment Methods page for more information.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Please don't worry. It's safe to order on our website.

When purchasing from Curvy-faja your financial details are passed through a secure server using the latest SSL (secure socket layer) encryption technology. Credit card details are never stored on the Curvy-faja website in any way, and are passed on directly to our Payment Gateway for authorization and authentication. Welcome to choose your favorite items on our website.

WAS I CHARGED TWICE?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

WHY MIGHT MY CREDIT CARD BE REFUSED?

Your credit card may be refused for any of the following reasons:

-The card may have expired. Check that your card is still valid.

-You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

-You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

-Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

  1. PROMOTIONS / DISCOUNTS:

DO YOU OFFER PROMOTIONS?

There are various discounts, promotions and special offers on our site. The best way to get some of the codes is to check our banners or announcement bars. You can also sign up to receive our promotional emails. You can find the signup form at the bottom of any page on our site. New customer signups will receive a coupon code for 15% off your order just for signing up along with exclusive offers.

HOW DO I USE A COUPON CODE?

Discount codes may be applied during checkout. Add items to your cart and select the checkout option. On the same page that you enter your address information you'll notice a field to enter the discount code. Enter the code here and click the "Apply" button. Your total should adjust to reflect your discount. Some discounts and promos do not require a code and will be applied automatically.

CAN I USE MULTIPLE DISCOUNT CODES AT ONE TIME?

No. Only one discount offer or promotion may be used per order.

  1. ORDER STATUS:

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

Once you've completed your order, you'll receive a "Thank You" email confirming it. It confirms that your order was successfully submitted.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on curvy-faja.com.

If you don't know how to check the status with the tracking number, you can see our help page here. You can also contact us to check the status for you, we're glad to help.

I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN THE INFORMATION BE CHANGED?

If you need to change your order information, please contact us in time to check the status of your order. If your package has not been sent out, we can change the size, color or your personal information for you.

Once the package has been sent out, you need to contact our customer service and we will contact the carrier to check whether the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be regarded as a product quality problem and the customer is responsible for it.

Please check the order information carefully when placing your order to avoid any possible trouble that may arise later.

I WOULD LIKE TO CANCEL/RETURN/EXCHANGE MY ORDER. WHAT CAN I DO?

Please contact our customer service for further help. Check our Return & Exchange Policy page for more details.

CAN YOU HELP WITH A DAMAGED PRODUCT?

We apologize that you received a damaged item. Please send a photo of the damaged product to info@curvy-faja.com with your order information. We will evaluate the issue, and if we agree that the problem is on our part, we will send you a new product for free.

Please note that any damaged items after 30 days of delivery cannot be returned or refunded. Unsuitable products due to incorrect size selection or not contacting us to modify the information before the package sent cannot be considered as a product quality problem and are the responsibility of the customer.

We can provide free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with new size out. If you are not sure about the size choice, you can send an email or private message to contact us for help.

  1. PRODUCT:

HOW DO I FIND THE PRODUCTS THAT I NEED?

There are different ways to find the products that you need. You can search it by using keywords like shapewear, bodysuit, butt lifter, bras or you can search by the product reference number. You can also search for products by clicking over the menu bar and selecting the category that fits your need, or using the filter on the left side of every category page.

I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?

Congratulations and thank you for bringing an angel to this world! You can typically wear a shapewear as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.

HOW CAN I FIND THE CORRECT SIZE OF MY PRODUCT?

Each product page has its own size chart that will guide you in selecting your perfect size. If you have questions, feel free to contact us online or send an email to info@curvy-faja.com.

I'M IN BETWEEN SIZES. WHAT SHOULD I DO?

Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.

Size depends on your measurements, so be sure to measure your bust, waist and hips before placing an order. We have size chart in every product page. You can check it for more details. It's smaller than the normal size. So it's recommended to buy one size larger for the best fit.

If you're not sure which size to choose, you can send messages or email us at info@curvy-faja.com. We are happy to answer your questions and help you select the right size for you.

  1. SHIPPING:

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER

The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time. Due to the slow Customs clearance caused by the pandemic and the speed of parcel processing has also decreased, it may take more time to deliver these days. Please understand if any inconvenience is caused.

If you've paid for express shipping and the package didn't arrive in time as stated in our shipping policy, you can contact us for a shipping refund.

You can check our Shipping Policy page for more information.

HOW CAN I FIND OUT WHERE MY PACKAGE IS?

Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on curvy-faja.com.

If you need to check the status of your shipment or proof of delivery, please enter your tracking number or reference number at the package tracking platform 17track.net to see the details. If you don't know how to check the order status with tracking number, you can see our help page here or contact us to check the status for you. We're glad to help.

MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier and provide your tracking number for more information.

*If the above situation does not answer your question, please contact our Customer Service at info@curvy-faja.com.

      6. DOES CURVY-FAJA PROVIDE WHOLESALE SERVICE?
If you are a wholesaler or store owner, pls feel free to send us your inquiry now. Email to info@curvy-faja.com