Returns & Exchanges

We will always find a solution for you, especially if you are unhappy with the package. So remember to contact us for help!

We hope you love what you ordered! But just in case you're not 100% satisfied, it is easy to exchange or refund. Please don’t hesitate to contact us at info@curvy-faja.com or chat with us online. We will try our best to meet your request.

Cancel Order:

You can cancel your order at any time before the item is shipped, and the order cannot be canceled once the item is shipped. You can contact us to return or exchange after receiving the goods: info@curvyfajamail.com

Return Processes：

1. When returning any part of your order, please email our Customer Service at info@curvy-faja.com first, indicating the item(s) you would like to return and the reason.

2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.

Please note that refunds can take up to 5-10 business days to appear in your bank account due to varying processing times of financial organizations.

Return Conditions

1. You have 30 days to decide if an item is right for you. If you would like to return or exchange the item, please contact us within 30 days of delivery.

2. Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. We will bear the return shipping cost or reissue due to product quality or our mistake.

4. Items with non-returnable marks cannot be returned.

5. We do not accept returned items that have been sent back without a proper return request.

6. Please note that unsuitable products due to incorrect size selection and not contacting us to modify the information before shipment cannot be considered as a product quality problem and are the responsibility of the customer. We can provide a free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with the new size. If you are not sure about the size choice, you can send an email or private message to contact us for help.

7. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery.

8. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Curvy-faja.

Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.

Return Address

Address: 25-2-2, East of Shunyifang Avenue, Nancun Town, Panyu District, Guangzhou City, Guangdong Province, China.

Note: If you need to request a refund, please make sure to contact our customer service first. We need to confirm the specific reason and whether the request meets our return policy. If the policies meet, our staff will add your information to our system. To help you complete the process more efficiently, please do not return the items directly to the return address provided. Otherwise, your request will not be effective, and we are not responsible for it. Thank you for your understanding and cooperation.

E-Mail Us:  info@curvy-faja.com. You will receive a response providing the returning address in 1-2 business days.

 

Note:

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the goods received are damaged or incorrect due to our reasons, the consumer is not responsible for the shipping costs incurred.